What to Expect When You Book with Grizzly Tree Experts.
Scope of Services
We provide expert tree removal, stump grinding, and/or limb/branch cutting. Pricing depends on tree type,
size, branch density, and site access.
- Estimate Arrival Window: 1.5 hours
- Work Arrival Window: Up to 3 hours
Stump Grinding
- Mulch/chips are left on-site — we do not haul, sell, or deliver mulch.
- We grind roots when possible and level the area, but we don’t fill holes or provide full land grading.
- If a stump is inaccessible, it won’t be ground — contact us to update your estimate if this occurs
Debris Removal
- We only remove debris as part of an active tree or stump job.
- We don’t haul piles of sticks or yard waste unless part of that job.
Payment Terms
- Full payment is due when the job is complete — this includes tree or stump work, even if repairs are pending.
- No payment plans
Accepted Payments
- Tap-to-Pay (No Fees): Apple Pay, Google Pay, or card tap/swipe.
- Online: Via secure invoice incur a 2.99% – 3.5% fee (fees apply unless paying by ACH).
- Phone: Card payments incur a 2.99% – 3.5% fee
- Checks:
- Must be dated within 14 days of job completion.
- Receipt issued after the check clears.
- If a check bounces, it’s the customer’s responsibility to contact us and arrange payment.
Invoicing & Insurance Claims
Invoices are sent via text, email, or paper.
If using homeowners insurance:
- You’re responsible for before/after photos and submitting your claim.
- We’ll provide what we can (e.g., W9, insurance cert)
Coupons & Discounts
We offer quarterly paper coupons — no photos accepted.
- Must be mentioned when scheduling and shown in person at the start of the estimate.
- Cannot be applied after an estimate (digital or written) has been provided.
Cancellations & Rescheduling
- Cancel anytime before work starts at no charge.
- We may reschedule for weather/safety reasons — next-day work is not guaranteed.
Insurance & Limited Liability
We’re fully insured and can provide proof upon request.
- We’ll repair accidental damage, but payment for the original job is still required.
- We are not liable for:
- Undisclosed utilities or infrastructure
- Pre-existing issues (e.g., decayed trees, buried lines)
- Disruption to internet, power, or water for you or neighbors
What You’re Responsible For
To ensure a safe and smooth job, you agree to:
- Provide clear, safe site access
- Inform neighbors of potential noise/disruption
- Remove breakable/valuable items from the area
- Tell us about underground systems (e.g., sprinklers, septic, internet lines)
We are not responsible for damage to anything not disclosed.
Weather & Other Unexpected Delays
Delays may happen due to:
- Severe weather or natural disasters
- Equipment breakdowns or material shortages
- Local restrictions or unforeseen issues
If so, we’ll reschedule ASAP, but same- or next-day work is not guaranteed.
Liability Waiver
By booking, you agree to hold Grizzly Tree Experts LLC harmless for:
- Unsafe job site access
- Hidden or undisclosed hazards
- Third-party issues (e.g., neighbors, HOAs)